Privacy Statement



The Cardamom Pods processes data on various customers, people who have contacted us with queries, website visitors and those receiving our emails  ("you" or "your"). We take your data protection rights and our legal obligations seriously. Your personal information will be treated in a secure and confidential manner.


The following Fair Processing Notice describes the categories of Personal Information we may process, how your Personal Information may be processed and how your privacy is safeguarded in the course of our relationship with you. It is intended to comply with our obligations to provide you with information about The Cardamom Pods processing of your Personal Information under privacy laws. It does not form part of your contract with us.


The Cardamom Pods (‘’) will be the ‘controller’ of your Personal Information. This means that ‘The Cardamom Pods’ is responsible for deciding how your Personal Information is used, and for ensuring (in conjunction with other parties involved in the processing of your Personal Information, as explained in this Fair Processing Notice) that your Personal Information is handled in compliance with applicable data protection law.

If you have any questions regarding the processing of your Personal Information or if you believe your privacy rights have been violated, please send us an email at


Personal Information we collect

We process various categories of Personal Information, including the following:


  1. Contact Information that you provide to us on the website forms, for the purpose of making an enquiry, booking an Experience or shopping with us (including Name, Email)

  2. Contact Information and any other information that you choose to provide to us;

  3. Information relating to any transactions carried out between you and us (whether on or in relation to our websites or otherwise), including information relating to any purchases you make of our goods or services; (do you take online payment?)

  4. Contact Information that you provide to us for the purpose of subscribing to our website services, email notifications


Certain additional information may be collected where this is necessary and permitted by local applicable laws. 


Sensitive Personal Information

The Cardamom Pods does not currently process any Special Category Personal Information.


How does The Cardamom Pods collect this data?

The Cardamom Pods collects and records your Personal Information mainly directly from you, ie information you specifically provide to us, for example when you contact us using the online platform or directly via email.


What is the purpose and lawful basis for which data is processed?

Your Personal Information is collected and processed only for the purpose of reaching out to you for this specific business requirement, in accordance with applicable laws.


Where applicable data protection laws require us to process your Personal Information on the basis of a specific lawful justification, we generally process your Personal Information under one of the following bases:


  • the processing is necessary for the legitimate interests pursued by The Cardamom Pods (being those purposes described in the section below), except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Information;

  • the processing is necessary for compliance with a legal obligation to which The Cardamom Pods is subject; or

To provide services which you have requested - Where there is a online engagement in place between you (as an individual) and The Cardamom Pods, this processing is necessary to perform the contract between you and The Cardamom Pods

To conduct business with you (including obtaining and disclosing credit and billing information) - Where there is no online engagement in place, this processing is necessary for the legitimate interests pursued by The Cardamom Pods. The Cardamom Pods considers that it has a legitimate interest in providing our customers with products and services which they have requested, as this is central to our business.


Processing data relating to criminal convictions and offences

No such processing is undertaken at The Cardamom Pods.


Retention of Personal Information

The Cardamom Pods endeavours to ensure that Personal Information is kept as current as possible and that irrelevant or excessive data is deleted or made anonymous as soon as reasonably practicable. However, some Personal Information may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons.

We will generally retain your Personal Information only so long as it is required for purposes for which it was collected. This will usually be the period of your relationship with us plus the length of any applicable statutory limitation period following the end of such relationship, although some data may need to be kept for longer.


Access to data

We will never sell or rent information about you, and we will ensure that our teams will only be able to access information about you if and when it is part of their job, and only for the purposes set out in this privacy policy.


Security of data

The Cardamom Pods is committed to protecting the security of the Personal Information you share with us. In support of this commitment, we have implemented appropriate technical, physical and organisational measures to ensure a level of security appropriate to the risk.


Transfer of Personal Information

No transfer of personal information is undertaken.


Right to access, correct and delete your Personal Information

You have the right to request access to any of your Personal Information that The Cardamom Pods may hold, and to request correction of any inaccurate data relating to you. You furthermore have the right to request deletion of any irrelevant data we hold about you.


Notice of changes

The Cardamom Pods may change or update this Fair Processing Notice at any time: we will post the new version on our website.  Please check this page to ensure that you are up to date with any changes.


How to Contact Us

If you have any questions about this privacy policy or our treatment of your Personal Information, or would like to exercise any of your rights, please contact us at


Contact details

Remember that you can unsubscribe from our marketing emails at any time by using the 'unsubscribe' link at the bottom of each email from us. However, if you believe you have received an unwanted, unsolicited email sent from The Cardamom Pods or which claims to be sent from us, please forward a copy of that email.